COVID-19 UPDATE: Ordered a bike and waiting for it to come in? Here's our way to be as transparent as possible while we continue to get updates from vendors and shipping companies. Covid has ushered in a real tipping point for bicycle sales, but it has also decreased our vendors ability to produce. That means getting a bike in 2021 may be more difficult than getting a bike in 2020. Our pre-order system is a way to ensure you are in line with a small deposit that is always 100% completely refundable (custom Brompton or Achielle orders are the exception). However, please take the "estimated" in "estimated date of arrival" seriously. All points of the supply chain from production, shipping, customs clearance and assembly times has been gravely affected by delays due to Covid. We will do our best to keep you informed, and please do not hesitate to email us at firstname.lastname@example.org if you have any questions.
CHECK YOUR BIKE STATUS HERE!
HOW DOES IT WORK?
FIND YOUR ORDER ID
You can find your Sales Order number at the top of the PDF we sent you when confirmed your bike purchase.
Bought the bike online? You can also find your Sales Order by searching for the confirmation number of your order. It begins with CC (Canada orders) or CSUSA (USA orders) and looks like #CC1234, or #CSUS1234
All Order ID's are arranged by bike vendor to make searching as easy as possible.
Want to make things easier? Hold CTRL+F and enter the Order ID into the search window.
The status of your order is the column to the far right. They are all arranged by month, (ie., AUG, SEP, OCT, etc) and are estimated dates of arrival (ETA).
Is your order still pending? That means we are still working with the supplier on a firm date. It also means you are next in line for the availability of that product.
Questions? You are always welcome to email us at email@example.com
FIND YOUR BIKE HERE
PLEASE HOLD, THIS MAKE TAKE A MINUTE TO LOAD.