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From factory to our store, your bike takes a remarkable journey. We'll do our best to keep you updated on your bikes current position, but for now here's all the steps your bike will take to get to your front door!

Produced & Ready to Ship

Your bike is about to take a long journey - across the Atlantic! From the established bicycle cultures of Europe - home of the world's best manufacturers - to new adventures in North America. That's pretty exciting! What are the next steps? Well, our shipping company is going to pick up your bike, put it into a shipping container, and then arrange a sailing date. This process can take anywhere from 1-2 weeks. It usually takes two weeks from sailing date for the boat to arrive in the Port of Montreal. From Montreal, your bike will load onto a train, ship to a sorting warehouse, and then ship to our store. Once it gets to the store, we'll tune it up and let you know its ready! Please let us know if you need any accessories as we won't have time to install them when you come to pick up your bike!

On Ocean

We've received news from our shipping company that your bike is loaded into a container ship and about to begin its overseas adventure! What are the next steps? It generally takes two weeks for your shipment to arrive in the Port of Montreal. From here the boat will be unloaded and the container (with your bike!) will be put onto a CN Train, destination: Toronto! If you haven't already, please let us know if you need any accessories installed as we won't have time to install them when you come to pick up your bike.

In Port

Your bike is docked in the Port of Montreal! It's North American adventure is about to begin! What are the next steps? Well, the boat has to unload, and that can take a day or two (or more) if congestion is high. Then, the container needs to be transferred onto a train. That can also take a day or so if rail congestion is high. The only major setbacks your bike can go through are port strikes (very rare) or a customs exam (mostly rare).

In Customs

Customs exams are extremely rare, but they do happen. A customs exam generally takes no longer than a week - although we have experienced longer. The worst thing about a customs exam is that no updates are given. Luckily, we work with a terrific shipping company and they keep a close eye on things. The moment the bike is released, they will get your bike loaded onto a train: destination Toronto!

On Rail

Your bike is on a train - bound for Toronto! What are the next steps? Once the train arrives, a crane will unload your bike onto a truck. This truck will arrive at our shippers warehouse, where the container will be unloaded. This process usually takes a day or so. The container shipment will then be sorted into several smaller shipments so that we can receive them in our downtown location. This process usually takes just one day. After this, your bike will arrive at our door and we will start receiving the products into our computer systems.

Crossdock 3PL

Your bike is currently at our Shipper's warehouse, being unloaded and split into several shipments (so that we can get them downtown!). This generally takes a day or two, unless its a weekend - meaning anything arriving on a Thursday or Friday generally won't arrive at our shop until Monday. What are the next steps? Well we tend to order massive container shipments, so when the trucks pull up, it's nearly a full day of unloading and then easily another full day of receiving. By "receiving" we mean: counting everything, making sure it's put into our computer systems correctly, and then putting the bikes into our mechanics workflow.

Receiving PO

That means we're either busy unloading your bike, or we're busy receiving it. By "receiving" we mean: counting everything, making sure it's put into our computer systems correctly, and then putting the bikes into our mechanics workflow. While it is very difficult to time our mechanics schedule around shipment delivery, we have ensured that your bike is a priority over regular repairs. That said, our shop will be very congested with new bikes and we estimate that it could take up to a week (or more) to get your bike assembled, tuned and ready for pickup or shipment. If possible, please refrain from calling for updates as this takes up considerable time and only causes more delays.

Repair Queue

Your bike is presently in our repair shop being assembled and tuned. This can take a day or it can take a week, it all depends how backlogged we are. Please note that we've made new bike sales a priority over repair bikes, so we can guarantee that we're doing our best to deliver your bike in a timely manner. You'll be riding soon! What are the next steps? Well, if you are local to Toronto, we'll be calling or emailing you soon! If we are shipping your bike, it will take a day or two to properly package it with our Ride Out Of The Box service. We will keep you in the loop!

Ready for Pick-Up!

Your bike is ready for pick-up! Hooray! We'll contact you to arrange a pick-up appointment! When you drop by we'll make sure you're properly sized and we'll go through the bike from front to back to make sure you're well acquainted with your new pal!

Ride Out Of The Box

Are we shipping your bike? First, we need to arrange the pickup, and second, we need to palletize the bike. This is a very careful operation, using two staff members, a custom pallet and a custom box. Our mission is to ensure your bike arrives in perfect shape! Once complete, the truck shows up and we wave your bike off. What are the next steps? Very few! Just a bit more patience! Please note that because we often uses trains and large transcontinental freight trucks for shipping, we don't often get tracking numbers. If your bike is going to the USA there can be occasional delays at the border, but this is generally rare. However, please keep an eye on your phone as the driver will call you to arrange an appointment!


Free Shipping

On all parts & accessory orders over $150.
*exclusions apply

60 Day Returns

Easy Refunds for all returned merchandise

Ships from Canada

Small flat rate duties charge for US customers

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