Where do you ship?
We ship pretty much everywhere! We've shipped to some pretty remote places, including a cargo bike to a daycare in Hay River, NWT, and another one to Labrador City, NL. Note that in cases where we serve remote clients there may be added shipping surcharges. If you live in a remote area and are looking for a bike, please inquire!
What if damage does occur?
It's never happened yet! But, as a rule, if the box is no longer fitting over the pallet and has big or significant punctures then do not sign for the package, Call us and we will ask for an inspection before delivery is confirmed.
What if I want to return the bike?
We offer returns on all bikes shipped, but it comes with a cost. The bike must be re-palletized and boxed for safety, and we will charge true-cost for return shipping, including all accessorial fees. We've shipped hundreds of bikes across North America and not have had one return, nor even a request for a return! This is because we take the time to answer all your questions, ensuring you're making the right decision. The other reason we haven't had any returns? People love their bikes!
What if I need service after I buy the bike?
All of the bikes we sell are very low maintenance and require a minimum of after-sales parts and labour, although a yearly tune-up is always recommended!! All of our bikes are easily serviceable by any bike store and use standard drivetrain and brake parts that are recognized across the industry. Where parts are proprietary - in the case of Brompton folding bikes or some Cargo bikes - these are always long-wearing parts that rarely need replacement. If, for some reason, replacement of a proprietary part is required, we are committed to carrying a large inventory of parts that we can ship easily to your destination. Our professional mechanics are also able to assist your own mechanic with any questions they might have!
What about customs duties or state taxes?
If you're buying in Canada we charge GST or HST and don't need to worry about brokerage costs or duties. If you're buying in the USA we cover all brokerage and duties. However, one bonus of buying cross-border is that we can't charge you US or Canadian taxes, so the price you see on each bike is the price you pay at checkout. Your bike arrives just like any package would arrive, no extra paperwork or costs required.
Seems expensive, can you explain the costs?
In a world of free shipping it should be noted that nothing, of course, is free - especially shipping. Most companies just build shipping into the price of their bikes. Our philosophy is that shipping is only worth it if the bike is worth it, and the bikes we sell are designed for a lifetime of riding - so you only have to pay for shipping once. Each bike we ship is worth shipping, that's why it arrives on a custom built pallet, a custom cardboard box - all of which have their own costs but are there to ensure 100% damage-free delivery.