Shipping & Returns
All parts & accessories orders over $50 are eligible for free shipping*.
Parts and accessories are shipped by UPS or Canada Post. Orders may take 1-2 business days to process. A tracking number will be provided by email.
*Excludes Canada: Northwest Territories, Nunavut and Yukon
*Excludes USA: Alaska, American Samoa, Federated States of Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands, Armed Forces Americas, Europe and Pacific.Bikes
Our Ride Out of the Box™ shipping service means your bike arrives professionally tuned and completely assembled. All our bikes can be shipped Ride Out of the Box™, yes, even cargo bikes!
Select bikes are available for standard boxed shipping in their unassembled state. Please be aware that all bicycle warranties require professional assembly and tuning. We cannot provide after-sales warranty support for bikes that are not professionally assembled.
For all Ride out of the Box™ deliveries please ensure that you are home to receive the box. All Ride Out of the Box™ shipments may take up to 5 business days to assemble before shipping. From collection to delivery, shipping from Toronto generally takes:
All bicycles are shipped from our store in Toronto, Canada.
For some shipments crossing the border, US Customs requires a Tax ID for the shipper and receiver - in these cases, your Social Security Number functions as your Tax ID and will be required to include in commercial documentation in order to get your shipment across the border.
This will apply to any shipment that is too large to be transported by a courier service (e.g. UPS, USPS, etc.) and needs to be transported by freight, as well as some higher value orders (over $2500). This includes but is not limited to all Ride out of the Box™ shipments (with the exception of some folding bikes).
Returns Parts & Accessories
We understand that sometimes returns or exchanges happen! Our return policy is fairly standard; we’ll take back return or exchanges for up to 30 days from your purchase. Keep in mind we need to resell whatever you return, so, please make sure that the product is back in its original packaging and looks as good as new. Buyer is responsible for the return shipping.
All Ride out of the Box™ or boxed unassembled bicycle shipments can be returned or exchanged. The bike must be in new, unused condition and must be professionally boxed.
In the case of a refund, all return costs including return shipping, applicable duties, and brokerage will be deducted from your refund amount. The refund will be processed to your credit card or original method of payment and a receipt will be issued.
Please note that all sale and clearance items are final sale and not subject to refund or exchange.
Send an email to email@example.com to get the returns process started. Please provide your contact information, order number and the reason for return/exchange in your email.
All warranties are dealt with on a case by case basis so just drop us a line.
Questions? Give us a call at 1-866-920-4933 or email firstname.lastname@example.org