Warranties & Returns

WARRANTIES:

At Curbside we ride our products to make sure they are ready for Toronto's frigid weather and potholed streets. Our vendors are equally committed. They not only make the best stuff, they offer the industries best warranties which we proudly stand behind.

NORTH AMERICAN BRAND BIKES:

• LIFETIME WARRANTY FOR MANUFACTURER DEFECTS ON ALL FRAMES AND FORKS
• ONE YEAR WARRANTY FOR MANUFACTURER DEFECTS ON ALL PARTS
• Excludes wear and tear
• No warranty on items like tires, tubes, grips and brake pads

UK AND EUROPEAN BRAND BIKES:

• FIVE YEAR WARRANTY FOR MANUFACTURER DEFECTS ON ALL FRAMES AND FORKS
• ONE YEAR WARRANTY FOR MANUFACTURER DEFECTS ON ALL PARTS
• Excludes wear and tear
• No warranty on items like tires, tubes, grips and brake pads

ALL ACCESSORIES:

• ONE YEAR WARRANTY FOR MANUFACTURER DEFECTS ON ALL ACCESSORIES UNLESS PUBLISHED OTHERWISE BY MANUFACTURER

Note that we only assist with warranty claims or returns in the markets we serve. We cannot provide warranty service to products re-located to markets outside of Canada or the USA. 

RETURNS:

We understand that sometimes returns or exchanges happen, and we are here to make sure that our process is as easy as possible. First, we do not charge restocking fees, our return policy is a break-even policy, not a chance to make money! Second, we offer a very standard return or exchanges for up to 30 days from your purchase. If 30 days have passed we cannot offer neither an exchange or a refund. Third, we need to resell whatever you return, so, please make sure that the product is back in its original and looks as good as new. 

BIKES

• All Ride out of the Box™ bicycle shipments where bike is in as new condition must be professionally boxed in a standard bicycle box. (Note, this will reduce return shipping costs).

ACCESSORIES:

•   Must be like new and in original packaging.

Just send an email to online@curbsidecycle.com and we'll get the process started. If the product is damaged or faulty please include a picture of the product and the problem area. We'll take a look and assess whether the item is damaged, a warranty or, in the case of a return, resellable. (Please note that it could take 2-3 days to get back to you, especially in Spring).

If we determine that the item is damaged, a warranty or resellable we'll send you a return label that you can affix to the box. Once it's arrived we'll double-check that everything looks good and then we'll either send out a replacement item or refund as requested. 

Please note that in the case of a refund, the return shipping costs will be deducted from your refund amount. The refund will be processed to your credit card or original method of payment and a receipt will be issued. 

Please note that all sale and clearance items are final sale and not subject to refund or exchange. 

Questions? Give us a call at 1-866-920-4933 or email online@curbsidecycle.com