What’s the difference between the Hex Claris and the Hex Deore?

Lots! The Deore uses a 1x9 gearing system as opposed to the 2x8 on the Claris. Each has its advantages; the Deore's 1x system is simpler, more intuitive, and overall lower maintenance, while the Claris' double crank offers a wider gear range that can dial in finer increments. While this also make the Deore a little over a pound lighter than Claris, the Claris has a few higher end components, such as sealed bearing hubs. The main difference is drivetrain, which gives the Hex Deore the edge for gravel and city riding, while the Hex Claris excels at long-distance or speedier rides. 

What’s the deal with carbon fiber forks?

Carbon fiber is light, stiff, and unlike aluminum – which is also light and stiff – it’s remarkably compliant, making a longer ride more comfortable. Since most road vibration comes up through the fork – which is the leading edge of the bike – it makes sense to use carbon fiber forks, since it gives your neck and shoulders a break over long rides. Carbon fiber also lightens up the front end, adding to overall performance.

What’s the deal with disc brakes?

Disc brakes are awesome, here’s why: (1) because they stop the bike close to the center of the wheels rotation you get significantly more power, (2) unlike rim brakes, they sit high above puddles so braking performance is consistent in (most) weather, (3) they require less tuning and the pads last longer. They add a bit of weight, but it’s good weight!

Is this bike good for riding in the city?

Being from Quebec, Devinci knows the urban Canadian cyclist very well. Unlike many other hybrids on the market, Devinci makes bikes that are as great for recreational rides as they are for inner-city use. Compared to their competition, a Devinci’s frame and wheels are stronger, many parts are rust-resistant, and the tires feature a puncture resistant Kevlar layer. However, if you’re looking for all-season bike we recommend something with an internal gear hub.

This bike is aluminum, will it dent easily?
Nope! Devinci is Canadian and the city cyclist is well on their radar. Whereas most hybrid bikes are made for Sunday rides and stops at the ice-cream stand, Devinci’s feature a tough frame that can be locked next to steel poles all day while you’re at work (or grabbing an ice-cream!)

The wheels are quick release, how do I prevent theft?

Alas, most bikes sold in North America assume that you will someday put your bike into a car, which means you need to rapidly disassemble it. If your bike is your car, then you’re often left wondering why the wheels are so easy to steal. We recommend bolting the wheels on with a wheel lock system, either from Pitlock (which feature unique keys) or 49N (which use a non-standard tool).

Why do you not carry the women's model?
The women’s model is the exact same thing as the regular (unisex) models but features “more feminine” colours – whatever that means. On principle, we try to keep all of our purchasing as unisex as possible, but if you see something that you like we can always order it.  

How do I ensure my new bike won’t get stolen?

Estimates are that over 90% of bicycle theft is tied to cash-for-drugs and this (unfortunately) makes every bike a target. Make sure you buy a good U-lock or a chain and your bike will be safe. You can read more about bike theft here.

What’s the warranty?

Lifetime warranty for manufacturer defects on frame and fork, one year on parts. Does not include wear and tear.